In an effort to improve workflow and productivity, PSA developed their own Point of Sale/Cash Drawer module. Integrated into the Point of Sale are inquiry, cash management, inventory, inner-company tracking and customer purchase history. Inquiry displays service number, account number, super account number, disconnect date (if applicable), status of service number, rate plan, customer name, MEID or IMEI. Inquiry allows you to search by service number, account number, super account number, name, email address, ESN or social security number. The information displayed should allow you to identify the correct account you will be servicing.
Once the customer’s account is open, selecting the Point of Sale icon provides you with controlled access to four sections which allow sale of equipment and accessories, acceptance of payments on account, adjustments to previous statements or return of previously sold equipment back into inventory. Through the Security section of PSA Postpaid, you can control what each CSR is allowed to do within each of the four sections.
The Purchases tab establishes inventory controls, a real time list of available phones or accessories through the integrated inventory system, product information and multiple price points for individual items, invoices that can be emailed or printed and receipts. Sales are completed using cash, check, credit card or charge to the account. All invoices are archived for future reference and printing.
The Payment tab allows for payment on account to be made via cash, check or credit card. The Payment History file and an accounts receivable table, showing current charges through 90 day past due aging, are available on this tab.
The Adjustments tab makes your adjustment items available to the CSR for quick resolution of billing issues. Adjustment items create an invoice and are written to an adjustment table for reporting.
The Returns tab shows a history of invoices for the service or account. Selecting an invoice will display the contents, where items can be selected for return. Returns are controlled by user authorities with regards to price and type. Returns are re-entered into the inventory as ‘used’ equipment to either a selling location or moved to a returns location until an inventory specialist reviews the equipment and determines the salability of the item.